Returns & Exchanges

At Friendly Strangers, we want you to love your new style, but if something isn't quite right, we offer a 30-day window for hassle-free returns and exchanges. Ensure all items are unworn and still have their original tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and include the printed return slip provided by our portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 3 to 5 business days.